Frequently Asked Questions
1. Where is Odelia N Olivia based?
Odelia N Olivia is a UAE-based online wellness company serving customers in the United States.
2. Where do orders ship from?
Orders are fulfilled through our US warehouse and trusted fulfillment partners. This helps us provide faster domestic delivery for US customers.
3. How long does shipping take?
Estimated delivery times within the United States are:
Standard shipping: 5-10 business days after dispatch
Express shipping, when available: 1-3 business days after dispatch
Processing times and delivery estimates can vary during busy periods or carrier delays.
4. Do you offer free shipping?
Yes. We offer free standard shipping on orders delivered to US addresses. If any optional paid shipping method is available at checkout, it will be shown before payment.
5. What types of products do you sell?
We specialize in recovery and wellness products, including massagers, posture support, heated wraps, compression tools, and self-care accessories designed for everyday comfort and relaxation.
6. Can I return a product?
Yes. We offer a 30-day return window after delivery. Items must be unused, in original condition, and returned with original packaging and accessories. To start a return, email support@odelianolivia.com with your order number.
7. What if the product is damaged or defective?
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos or video. We will review the issue and help arrange a replacement, return, or refund where applicable.
8. Do you ship internationally?
Odelia N Olivia currently focuses on customers in the United States. If checkout shows shipping for another country, shipping times, rates, duties, and taxes may vary by destination.
9. How do I contact customer support?
Email us at support@odelianolivia.com. Our support hours are Monday-Friday, 9:00 AM-6:00 PM EST, and we typically respond within 24 hours on business days.